[asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?

[bruce bruce]

Hi Guys,

I seem to not be able to find any good open source Asterisk Queue Analyzer
and Asterisk Log Analyzer on the web.

The Asterisk Queue Analyzer is to serve as the graphic tool for call center
or pbx admins. It will pull the info in queue.log and in MySQL asterisk CDR
to create a graphic bar or to report on each extension that received the
queue calls, etc...

The Asterisk Log Analyzer is to analyze the log and to show any serious
errors or as bonus maybe send out e-mails to admin and to e-mail any
downtime during the day.

Please note that I am not talking about making my own scripts to analyze and
output this data as I know it exists in the system but rather am looking for
a project that has done it already.


Thanks,
Bruce

[David Backeberg]

Post by bruce bruce
I seem to not be able to find any good open source Asterisk Queue Analyzer
and Asterisk Log Analyzer on the web.

google 'freepbx'

It does some of what you want. For the rest of what you want, strongly
consider paying a professional consultant.

[bruce bruce]

:-) I knew someone would bring up FreePBX. I have FreePBX installed and it's
not good for Queues at all. It's using the reporting tool from Areski and
Areski has recently released an upgrade to it which again is not what I
want.

There are few other programs that do this but really none that are neat in
interface or useful in features.

I guess no one else has any thoughts on this? Maybe there is none available?

Thanks,
Bruce

Post by bruce bruce

Post by bruce bruce
I seem to not be able to find any good open source Asterisk Queue

Analyzer

Post by bruce bruce
and Asterisk Log Analyzer on the web.

google 'freepbx'
It does some of what you want. For the rest of what you want, strongly
consider paying a professional consultant.
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[Zeeshan Zakaria]

There is none for free.

Zeeshan A Zakaria

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On 2010-07-27 6:12 PM, "bruce bruce" <***@gmail.com> wrote:

:-) I knew someone would bring up FreePBX. I have FreePBX installed and it's
not good for Queues at all. It's using the reporting tool from Areski and
Areski has recently released an upgrade to it which again is not what I
want.

There are few other programs that do this but really none that are neat in
interface or useful in features.

I guess no one else has any thoughts on this? Maybe there is none available?

Thanks,
Bruce

On Mon, Jul 26...

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[Lenz Emilitri]

QueueMetrics is actually free (as in beer) for very small call centers and
individual hackers.
l.

Post by Zeeshan Zakaria
There is none for free.
Zeeshan A Zakaria
--
www.ilovetovoip.com
:-) I knew someone would bring up FreePBX. I have FreePBX installed and
it's not good for Queues at all. It's using the reporting tool from Areski
and Areski has recently released an upgrade to it which again is not what I
want.
There are few other programs that do this but really none that are neat in
interface or useful in features.
I guess no one else has any thoughts on this? Maybe there is none available?
Thanks,
Bruce

On Mon, Jul 26...

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[bruce bruce]

Is it easy to install along with FreePBX as well?

Thanks

Post by Lenz Emilitri
QueueMetrics is actually free (as in beer) for very small call centers and
individual hackers.
l.
There is none for free.

Post by Zeeshan Zakaria
Zeeshan A Zakaria
--
www.ilovetovoip.com
:-) I knew someone would bring up FreePBX. I have FreePBX installed and
it's not good for Queues at all. It's using the reporting tool from Areski
and Areski has recently released an upgrade to it which again is not what I
want.
There are few other programs that do this but really none that are neat in
interface or useful in features.
I guess no one else has any thoughts on this? Maybe there is none available?
Thanks,
Bruce

On Mon, Jul 26...

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[Leif Madsen]

Post by Lenz Emilitri
QueueMetrics is actually free (as in beer) for very small call centers and
individual hackers.

Oh really! I didn't know that! Very nice.

What is considered a "small" call centre? Are we talking up to around 5
agents or something? Is there a limit on the number of queues?

(I'm sure there is a page on the website that answers most of these
questions, heh :))

Leif Madsen.

[Peter Childs]

Post by Leif Madsen

Post by Lenz Emilitri
QueueMetrics is actually free (as in beer) for very small call centers and
individual hackers.

Oh really! I didn't know that! Very nice.
What is considered a "small" call centre? Are we talking up to around 5
agents or something? Is there a limit on the number of queues?
(I'm sure there is a page on the website that answers most of these
questions, heh :))
Leif Madsen.

See http://queuemetrics.com

Peter

[bruce bruce]

2 users. So, it's probably never used as a free version as probably there
are no 2 seat call centers that can survive this economy. But, it should
great for testing.

On Sat, Jul 31, 2010 at 10:28 AM, Leif Madsen

Post by Leif Madsen

Post by Lenz Emilitri
QueueMetrics is actually free (as in beer) for very small call centers

and

Post by Lenz Emilitri
individual hackers.

Oh really! I didn't know that! Very nice.
What is considered a "small" call centre? Are we talking up to around 5
agents or something? Is there a limit on the number of queues?
(I'm sure there is a page on the website that answers most of these
questions, heh :))
Leif Madsen.
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[Lenz Emilitri]

Well, actually we are in contact with quite a number of call-centers that
use the free version - a lot of times it's embedded call centers, like
internal help-desks and such. One of the nicest things of * is that you
would not buy an ACD module for a "traditional" pbx to support just a couple
of users, but with * it's free.
l.

Post by bruce bruce
2 users. So, it's probably never used as a free version as probably there
are no 2 seat call centers that can survive this economy. But, it should
great for testing.
On Sat, Jul 31, 2010 at 10:28 AM, Leif Madsen <

Post by Leif Madsen

Post by Lenz Emilitri
QueueMetrics is actually free (as in beer) for very small call centers

and

Post by Lenz Emilitri
individual hackers.

Oh really! I didn't know that! Very nice.
What is considered a "small" call centre? Are we talking up to around 5
agents or something? Is there a limit on the number of queues?
(I'm sure there is a page on the website that answers most of these
questions, heh :))
Leif Madsen.
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[Rob Coward]

If you're only running a 2 agent call center, you could also take a look
at http://www.orderlyq.com/asteriskcallcenterstatistics.html - its also
free for 2 agents

Rob

On Sat, 31 Jul 2010 15:31:56 -0400, bruce bruce
wrote:

2 users. So, it's probably never used as a free version as
probably there are no 2 seat call centers that can survive this economy.
But, it should great for testing.

On Sat, Jul 31, 2010 at 10:28 AM, Leif

Post by Leif Madsen
QueueMetrics

is actually free (as in beer) for very small call centers and

Post by Leif Madsen
individual

hackers.

Oh really! I didn't know that! Very nice.

What is considered a
"small" call centre? Are we talking up to around 5
agents or something? Is
there a limit on the number of queues?

(I'm sure there is a page on the
website that answers most of these
questions, heh :))

Leif Madsen.

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[Luis Morales]

Try with:

http://queuemetrics.com/download/qloaderd-1.17.tar.gz
http://www.areski.net/asterisk-stat-v2/about.php
http://www.micpc.com/qloganalyzer/

Regards,



This is not the first time on this issue. I post in the past an in
house solution.

Post by bruce bruce
:-) I knew someone would bring up FreePBX. I have FreePBX installed and it's
not good for Queues at all. It's using the reporting tool from Areski and
Areski has recently released an upgrade to it which again is not what I
want.
There are few other programs that do this but really none that are neat in
interface or useful in features.
I guess no one else has any thoughts on this? Maybe there is none available?
Thanks,
Bruce

Post by David Backeberg

Post by bruce bruce
I seem to not be able to find any good open source Asterisk Queue Analyzer
and Asterisk Log Analyzer on the web.

google 'freepbx'
It does some of what you want. For the rest of what you want, strongly
consider paying a professional consultant.
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[Leif Madsen]

Post by bruce bruce
:-) I knew someone would bring up FreePBX. I have FreePBX installed and
it's not good for Queues at all. It's using the reporting tool from
Areski and Areski has recently released an upgrade to it which again is
not what I want.
There are few other programs that do this but really none that are neat
in interface or useful in features.
I guess no one else has any thoughts on this? Maybe there is none available?

I have a client using QueueMetrics and they seem to be fairly pleased with it.
Their response times on issues has been pretty good from what I can tell (I had
the client communicate with them directly where necessary).

Unless you build it yourself, I'm not sure there is any "good" + "free" queue
metrics program. Queue's typically are a money generating adventure and as such
makes sense for this type of application to be a pay-for system.

Leif.

[David Backeberg]

Post by bruce bruce
:-) I knew someone would bring up FreePBX. I have FreePBX installed and it's
not good for Queues at all. It's using the reporting tool from Areski and

One of the several things you asked for was GUI for cdr database logs.

FreePBX is good for putting a gui on top of doing database cdr log searching.

This of course, assumes your colleagues know enough about using a
database, to be able to use a pull-down web form to do filtering, and
also know enough to not keep clicking when they ask for such a broad
query that it takes several seconds for the database to return the
results.

[Matthew J. Roth]

Post by Leif Madsen
I have a client using QueueMetrics and they seem to be fairly pleased
with it. Their response times on issues has been pretty good from
what I can tell (I had the client communicate with them directly
where necessary).
Unless you build it yourself, I'm not sure there is any "good" + "free"
queue metrics program. Queue's typically are a money generating
adventure and as such makes sense for this type of application to be a
pay-for system.

Bruce,

I'll throw in another vote for QueueMetrics. It's not free, but you get a lot of value for your money. The application is solid and the developer is top notch.

Check out a demo at: http://queuemetrics.com/demosys.jsp

Or get a get a free temporary (30-day) license at: http://queuemetrics.com/sendDemoLicence.jsp

Regards,

Matthew Roth
InterMedia Marketing Solutions
Software Engineer and Systems Developer