[asterisk-users] [OT] Polycom IP450 Firmware Issues

[Tim Nelson]

I have a site with Polycom handsets on all the desks, mostly IP650s, some IP550s, and some IP450s as well.

I need to update the firmware on the IP450s. However, the firmware simply won't load.

The latest firmware (4.0.3 Rev F) supports all phones at this site, and was downloaded from here: http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html

The phone pulls the firmware from the PBX via TFTP (as expected), but always results in 'Error: Image is not compatible with the phone'.

As a troubleshooting step, *ALL* firmware has been removed from the TFTP root, and *ONLY* the new firmware placed there. So, is the Polycom firmware matrix wrong about this phone/firmware compatibility, or am I missing something? The bootrom has also been upgraded to the latest without any problems.

Thoughts? My head is getting sore from banging it on my desk... :/

Tim Nelson
Systems/Network Support
Rockbochs Inc.
[phone] x105

[Danny Nicholas]

What happens if you reinitialize a phone, then do the update? (I keep a
bottle of Ibuprophen on hand just for Polycom issues).

-----Original Message-----
From: asterisk-users-***@lists.digium.com
[mailto:asterisk-users-***@lists.digium.com] On Behalf Of Tim Nelson
Sent: Thursday, December 06, 2012 3:10 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] [OT] Polycom IP450 Firmware Issues

I have a site with Polycom handsets on all the desks, mostly IP650s, some
IP550s, and some IP450s as well.

I need to update the firmware on the IP450s. However, the firmware simply
won't load.

The latest firmware (4.0.3 Rev F) supports all phones at this site, and was
downloaded from here:
http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html

The phone pulls the firmware from the PBX via TFTP (as expected), but always
results in 'Error: Image is not compatible with the phone'.

As a troubleshooting step, *ALL* firmware has been removed from the TFTP
root, and *ONLY* the new firmware placed there. So, is the Polycom firmware
matrix wrong about this phone/firmware compatibility, or am I missing
something? The bootrom has also been upgraded to the latest without any
problems.

Thoughts? My head is getting sore from banging it on my desk... :/

Tim Nelson
Systems/Network Support
Rockbochs Inc.
[phone] x105

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[David Wessell]

Tim,

What version are you on? There is a specific upgrade path for pre 3.3.

Dw

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Post by Tim Nelson
I have a site with Polycom handsets on all the desks, mostly IP650s, some IP550s, and some IP450s as well.
I need to update the firmware on the IP450s. However, the firmware simply won't load.
The latest firmware (4.0.3 Rev F) supports all phones at this site, and was downloaded from here: http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html
The phone pulls the firmware from the PBX via TFTP (as expected), but always results in 'Error: Image is not compatible with the phone'.
As a troubleshooting step, *ALL* firmware has been removed from the TFTP root, and *ONLY* the new firmware placed there. So, is the Polycom firmware matrix wrong about this phone/firmware compatibility, or am I missing something? The bootrom has also been upgraded to the latest without any problems.
Thoughts? My head is getting sore from banging it on my desk... :/
Tim Nelson
Systems/Network Support
Rockbochs Inc.
[phone] x105
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[Jared Baxley]

You probably have to do an incremental upgrade to 3.3.1 or something before
you can load 4.x

Post by Tim Nelson
I have a site with Polycom handsets on all the desks, mostly IP650s, some
IP550s, and some IP450s as well.
I need to update the firmware on the IP450s. However, the firmware simply won't load.
The latest firmware (4.0.3 Rev F) supports all phones at this site, and
http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html
The phone pulls the firmware from the PBX via TFTP (as expected), but
always results in 'Error: Image is not compatible with the phone'.
As a troubleshooting step, *ALL* firmware has been removed from the TFTP
root, and *ONLY* the new firmware placed there. So, is the Polycom firmware
matrix wrong about this phone/firmware compatibility, or am I missing
something? The bootrom has also been upgraded to the latest without any
problems.
Thoughts? My head is getting sore from banging it on my desk... :/
Tim Nelson
Systems/Network Support
Rockbochs Inc.
[phone] x105
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asterisk-users mailing list
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[Dave Fullerton]

Post by Tim Nelson
I have a site with Polycom handsets on all the desks, mostly IP650s, some IP550s, and some IP450s as well.
I need to update the firmware on the IP450s. However, the firmware simply won't load.
The latest firmware (4.0.3 Rev F) supports all phones at this site, and was downloaded from here: http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html
The phone pulls the firmware from the PBX via TFTP (as expected), but always results in 'Error: Image is not compatible with the phone'.
As a troubleshooting step, *ALL* firmware has been removed from the TFTP root, and *ONLY* the new firmware placed there. So, is the Polycom firmware matrix wrong about this phone/firmware compatibility, or am I missing something? The bootrom has also been upgraded to the latest without any problems.
Thoughts? My head is getting sore from banging it on my desk... :/
Tim Nelson
Systems/Network Support
Rockbochs Inc.
[phone] x105

Without knowing what version of the SIP application is already on the
phones it is hard to say. But it sounds as if your phones are loaded
with SIP 3.2.x or lower. To upgrade beyond 3.2.x you will need to put
the 4.4 version of the BootROM on your provisioning server. With SIP 4.0
and later (and I believe 3.3 as well) the "BootROM" (now called the
updater) is included in the sip.ld file itself. The 4.4 version of the
BootROM updates the phone to look for the new updater inside the sip.ld
file. It should ONLY be used to upgrade phones from SIP 3.2 or lower to
SIP 3.3 or higher.

Hope this helps.

-Dave

[Tim Nelson]

----- Original Message -----

Post by David Wessell
Tim,
What version are you on? There is a specific upgrade path for pre
3.3.

Yes, that was the issue. I needed to upgrade to version 3.3 first, then upgrade to latest 4.x was no problem. Thanks!

--Tim