Discussion:
[asterisk-users] how to announce the agent answering in a queue to the caller
nik600
2009-10-23 20:44:47 UTC
Permalink
Hi to all

i'm using Asterisk 1.4 and need to announce something like

'The operator answering to you call is XXX'

to the caller, is it possible to do that using an AGI script ?

The syntax in Asterisk 1.4 is

Queue(queuename[|options][|URL][|announceoverride][|timeout][|AGI])

So, setting up an appropriate AGI script can i play an audio file (or
create it with some tts) to the call?

After the AGI script the call is linked with the operator even if
there is an Answer into the AGI?

Thanks to all
--
/*************/
nik600
http://www.kumbe.it
nik600
2009-10-28 21:47:44 UTC
Permalink
I've tested and confirm that the AGI script can do that.

i had to enable setinterfacevar=yes in the queue conf and then can
read the MEMBERINTERFACE channel variable.

Just because it can be useful for someone else.
Post by nik600
Hi to all
i'm using Asterisk 1.4 and  need to announce something like
'The operator answering to you call is XXX'
to the caller, is it possible to do that using an AGI script ?
The syntax in Asterisk 1.4 is
 Queue(queuename[|options][|URL][|announceoverride][|timeout][|AGI])
So, setting up an appropriate AGI script can i play an audio file (or
create it with some tts) to the call?
After the AGI script the call is linked with the operator even if
there is an Answer into the AGI?
Thanks to all
--
/*************/
nik600
http://www.kumbe.it
--
/*************/
nik600
http://www.kumbe.it
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