[Asterisk-Users] Voicepulse connect - unable to dial out, asterisk says "9696"

[Mike Dent]

Hi,
for some weeks now I have been unable to make calls via my voicepulse
connect IAX account?
When I attempt the console looks like this:-

rt*CLI>
-- Executing Dial("SIP/2008-cf55",
"IAX2/NBhXXXXXX:***@gwiaxt01.voicepulse.com/12124565900") in new
stack
-- Called NBhXXXXX:***@gwiaxt01.voicepulse.com/12124565900
-- Call accepted by 66.234.228.160 (format ulaw)
-- Format for call is ulaw
-- Hungup 'IAX2/66.234.228.160:4569/1'
-- Executing HasNewVoicemail("SIP/2008-cf55", "2002") in new stack
rt*CLI>

and Asterisk speaks back to me "96 96"

And thats it!?

I'm not aware I changed anything at this end.

Asterisk 1.07.

Thanks

Mike

[Mike Dent]

Thanks, I had added more funds a couple weeks ago, however I just
found this on the voicepulse connect KB:-

Why do I hear error message '9696' when dialing with Asterisk?
Question
Why do I hear error message '9696' when dialing with Asterisk?
Answer
When making outgoing calls using the VoicePulse Connect! service,
if you hear a message stating "9696", your account has been suspended
for negative balance or misuse. Please contact technical support
through the Account Center to resolve the issue.


So it looks like even though I added $20 credit, I'm still suspended.
Anyway I contacted them, lets see what happens.

Mike

Post by Mike Dent
-- Call accepted by 66.234.228.160 (format ulaw)
-- Format for call is ulaw
-- Hungup 'IAX2/66.234.228.160:4569/1'
-- Executing HasNewVoicemail("SIP/2008-cf55", "2002") in new stack
rt*CLI>
and Asterisk speaks back to me "96 96"

I seem to recall a similar error mentioned and the problem turned out to
be a need to add more funds to the account. I can't say that this is
the case, but it might be worth checking.
S