[Asterisk-Users] Can I disable musiconhold for agents

[Derek Beaumont]

I was playing with the agent application to see if I could get it to
work.
Everything works fine, except that Asterisk plays musiconhold while an
agent is logged in and is not taking a call. Is there a way to disable
the music in this situation?

Imagine working tech support where you had to listen to hold music when
you
weren't taking a call. Now think of your company's choice of hold
music.
Unless you work for a "cool" company, chances are it's elevator music.

Any help is appreciated,

Thanks.

-Derek

[Andy Powell]

You could create a simple moh class that played a silent mp3 as a very low rate,
or even the occasional beep....then just use setmusiconhold,<newclass>

hth

Andy

Post by Derek Beaumont
I was playing with the agent application to see if I could get it to
work.
Everything works fine, except that Asterisk plays musiconhold while an
agent is logged in and is not taking a call. Is there a way to disable
the music in this situation?
Imagine working tech support where you had to listen to hold music when
you
weren't taking a call. Now think of your company's choice of hold
music.
Unless you work for a "cool" company, chances are it's elevator music.
Any help is appreciated,
Thanks.
-Derek
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[Richard Lyman]

comment out the music => line in the queues.conf

Post by Derek Beaumont
I was playing with the agent application to see if I could get it to
work.
Everything works fine, except that Asterisk plays musiconhold while an
agent is logged in and is not taking a call. Is there a way to disable
the music in this situation?
Imagine working tech support where you had to listen to hold music when
you
weren't taking a call. Now think of your company's choice of hold
music.
Unless you work for a "cool" company, chances are it's elevator music.
Any help is appreciated,
Thanks.
-Derek
_______________________________________________
Asterisk-Users mailing list
http://lists.digium.com/mailman/listinfo/asterisk-users

[Chip Mefford]

I'm getting ready to give asterisk another shot
here. Didn't have a lotta luck last time, about 7-8
months back.

I have been scanning the list all this time though,
lurking.

A question that comes up from time to time, that I have
yet to see answered is;

Is anyone actually using * as a primary phone system in
a small/medium sized business with more than a dozen
stations and a real receptionist who handles calls?

If so, could you email me so we could chat some?

Thanks kindly for any input

Take care
chipper

[Jim Gottlieb]

Post by Chip Mefford
Is anyone actually using * as a primary phone system in
a small/medium sized business with more than a dozen
stations and a real receptionist who handles calls?

As impressed as I am with asterisk, and as happy as we are with it as
the basis for our IVR/conferencing application, I don't think it is
ready to replace a real PBX for general office use.

And it doesn't have to because they can work together. There are a lot
of very reasonably priced systems on the used market. For example, we
use an Eon Millennium (n�e ITT 3100) that we picked up fully loaded for
a few thousand dollars, and for VoIP/IVR/ACD/VM we connect to an
asterisk server through its PRI interface. But the PBX itself provides
the standard features like nice feature phones (available refurbished
for one-third the price of a Cisco 7960), busy lamp / DSS consoles, and
ARS tables, that are nicer than anything you could cobble together
easily with asterisk at this point.

[Steven Critchfield]

Post by Jim Gottlieb

Post by Chip Mefford
Is anyone actually using * as a primary phone system in
a small/medium sized business with more than a dozen
stations and a real receptionist who handles calls?

As impressed as I am with asterisk, and as happy as we are with it as
the basis for our IVR/conferencing application, I don't think it is
ready to replace a real PBX for general office use.

I would have to disagree. The only reason I hadn't answered this message
before is Chip wanted to know about setups with a receptionist. Our
office has been using asterisk as our pbx for over a year now. Granted
we are a small office of only 5 people, but it hasn't failed us yet.

Post by Jim Gottlieb
And it doesn't have to because they can work together. There are a lot
of very reasonably priced systems on the used market. For example, we
use an Eon Millennium (ne ITT 3100) that we picked up fully loaded for
a few thousand dollars, and for VoIP/IVR/ACD/VM we connect to an
asterisk server through its PRI interface. But the PBX itself provides
the standard features like nice feature phones (available refurbished
for one-third the price of a Cisco 7960), busy lamp / DSS consoles, and
ARS tables, that are nicer than anything you could cobble together
easily with asterisk at this point.

When you remove the need for a receptionist and if your IVR is setup up
well enough that a caller doesn't need to be transfered usually after
connected to a user, then all those features on a fancier phone aren't
used. I consider the company we had split from to me fairly average, and
all the extra buttons on their Intertel system only makes it more likely
to drop a call.

I think if you consider the average company and down to home use, then
add in those companies that are willing to simplify the phone system,
you will see a large amount of people ready for a asterisk system. You
point out how asterisk can make headway into the those systems that need
more.

[James Golovich]

If you set the musiconhold class to a class that is not defined then no
music would be played. I would suggest using the name 'silence', 'off',
or 'disabled' just to make it easy.

James

Post by Derek Beaumont
I was playing with the agent application to see if I could get it to
work.
Everything works fine, except that Asterisk plays musiconhold while an
agent is logged in and is not taking a call. Is there a way to disable
the music in this situation?
Imagine working tech support where you had to listen to hold music when
you
weren't taking a call. Now think of your company's choice of hold
music.
Unless you work for a "cool" company, chances are it's elevator music.

[John Congdon]

Won't that effect the music for the callers in the queues?

I simply changed the chan_agent.c program.
Commented out the moh_start and moh_stop calls.
Recompiled, and was done.

John

Post by James Golovich
If you set the musiconhold class to a class that is not defined then no
music would be played. I would suggest using the name 'silence',
'off',
or 'disabled' just to make it easy.
James

Post by Derek Beaumont
I was playing with the agent application to see if I could get it to
work.
Everything works fine, except that Asterisk plays musiconhold while an
agent is logged in and is not taking a call. Is there a way to
disable
the music in this situation?
Imagine working tech support where you had to listen to hold music
when
you
weren't taking a call. Now think of your company's choice of hold
music.
Unless you work for a "cool" company, chances are it's elevator music.

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