[Asterisk-Users] Using RedirectAction with queues

[Josip Gracin]

Hello!

Is it legal to use RedirectAction to redirect a call that is waiting in
a queue?

The idea is to have an external application manage a queue via manager
API. The queue
would merely collect calls and play moh.

I've tryed this already but asterisk sends SIP/Forbidden to the channel
in queue,
after the channel has been redirected by RedirectAction, even though the
response
to RedirectAction is "Success".

I'll send more details if necessary, but I just wanted first make sure
that this
is how it's supposed to be done.

Thanks in advance!

[Morten Isaksen]

Post by Josip Gracin
Hello!
Is it legal to use RedirectAction to redirect a call that is waiting in
a queue?

It works for me.

The idea is to have an external application manage a queue via manager

Post by Josip Gracin
API. The queue
would merely collect calls and play moh.

This is the same way I use it.
I send this to the Manager API:
ACTION: Redirect
Channel: SIP/1011-338f
Context: sipclients
Exten: 1013
Priority: 1

You have to extract the Channel value from the queue. I get this information
with:
Action: Command
Command: show queue test
and then parse it with some regex in perl.

[Josip Gracin]

Post by Morten Isaksen

Post by Josip Gracin
Is it legal to use RedirectAction to redirect a call that is waiting in
a queue?

It works for me.

Thanks! It does for me too now. It didn't work initially because I've
not set priority in RedirectAction.

[Carlos Alperin]

Did someone knows how to solve the following problem:

I'm using a Sipura box 2000. I just added a telephone RCA with 4 lines
(Model 25414RE3). When we push the hold button, the music on hold doesn't
work, but it works when we push the flash button.

Anyone knows how to change the programming on the sipura to detect the
actual hold button.

Thanks,

Carlos Alperin

[Jerry Jones]

Not sure about your specific set, but some just place a load on the
line and disconnect the handset when you use the hold button. You
pick the handset up or press the button again it reconnects the
handset and removes the load. It does not actually send a flash to
place the call on hold, therefore asterisk does not know to play the
music.

Post by Carlos Alperin
I'm using a Sipura box 2000. I just added a telephone RCA with 4 lines
(Model 25414RE3). When we push the hold button, the music on hold doesn't
work, but it works when we push the flash button.
Anyone knows how to change the programming on the sipura to detect the
actual hold button.
Thanks,
Carlos Alperin
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