[asterisk-users] Queues without agent login

[jonas kellens]

Is it possible to make use of queues for incoming calls but to have
agents that do not need to log in ?

If I create a queue and make certain SIP-users member of the queue, do
these SIP-users always need to log in to the queue to be able to receive
calls that are in the queue ??

Can't a member be just available when the phone is registered to the
Asterisk-server ? In stead of also having to call an extension to log in
(and having to give some PIN).

I just want a queue (with MoH) to collect multiple incoming calls and
then one at a time transfer them to an available SIP-phone.

Is this possible ?

Thanks you.

Jonas.

[Barry L. Kline]

Post by jonas kellens
Is it possible to make use of queues for incoming calls but to have
agents that do not need to log in ?

Make the phones members of the queue. In queues.conf:


[MY_QUEUE]

member => SIP/1234
member => SIP/5678

etc.

Barry

[jonas kellens]

Barry,

I'm using the Asterisk GUI. When defining a User extension (menu 'user')
the only option I have is "Is Agent".
The SIP extension (11) is automatically created as an agent that needs
to log in.

In the advanced options I can manually edit queues.conf and change to
"member=SIP/11".

This way of defining queues and members is a 2-step work. Can it be done
in 1 step using the Asterisk GUI ??

Kind regards,
Jonas.

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Post by jonas kellens
Is it possible to make use of queues for incoming calls but to have
agents that do not need to log in ?

[MY_QUEUE]
member => SIP/1234
member => SIP/5678
etc.
Barry

[Asterisk]

Hi guys,

Do you maybe know for a fairly good quality IAX2/SIP hard phones in up to 40 USD?

Thanks!

Regards,
Blaz

[Noah Miller]

Hi Blaz -

Post by Asterisk
Do you maybe know for a fairly good quality IAX2/SIP hard phones in up to 40 USD?

I don't think there are any IAX hardphone in production anymore. You
might be able to find a used Atcom 320, but probably not for anywhere
close to $40.

It looks like voipsupply.com has some old Cisco 7910s for $40.

http://www.voipsupply.com/cisco-cp-7910g

That's about the lowest price you're going to find for a hardware IP
phone. You should be able to get an Aastra M9116 or a Grandstream
BT201 for around $50.


- Noah

[Tarek Sawah]

Simply use
member=SIP/Tarek
member=IAX2/JONAS
member=LOCAL/whatever

simple and good..
with member=SIP/extension i'm facing a CALL WAITING issue.. the agent hears a callwaiting signal whenever the queue tries to call .. so i woul dsuggest using call-limit and busy limite with all your Agents

--
AHD Tarek Sawah

Integrated Digital Systems

CCNA, MCSE, RHCE, VoIP

Syria: [phone]

USA: [phone]






From: ***@telenet.be
To: asterisk-***@lists.digium.com
Date: Wed, 18 Nov 2009 16:21:12 +0100
Subject: [asterisk-users] Queues without agent login










Is it possible to make use of queues for incoming calls but to have agents that do not need to log in ?



If I create a queue and make certain SIP-users member of the queue, do these SIP-users always need to log in to the queue to be able to receive calls that are in the queue ??



Can't a member be just available when the phone is registered to the Asterisk-server ? In stead of also having to call an extension to log in (and having to give some PIN).



I just want a queue (with MoH) to collect multiple incoming calls and then one at a time transfer them to an available SIP-phone.



Is this possible ?



Thanks you.



Jonas.
_________________________________________________________________
Windows 7: I wanted simpler, now it's simpler. I'm a rock star.
http://www.microsoft.com/Windows/windows-7/default.aspx?h=myidea?ocid=PID24727::T:WLMTAGL:ON:WL:en-US:WWL_WIN_myidea:112009

[Michael Graves]

Post by Noah Miller
Hi Blaz -

Post by Asterisk
Do you maybe know for a fairly good quality IAX2/SIP hard phones in up to 40
USD?

I don't think there are any IAX hardphone in production anymore. You
might be able to find a used Atcom 320, but probably not for anywhere
close to $40.
It looks like voipsupply.com has some old Cisco 7910s for $40.
http://www.voipsupply.com/cisco-cp-7910g
That's about the lowest price you're going to find for a hardware IP
phone. You should be able to get an Aastra M9116 or a Grandstream
BT201 for around $50.

This was a topic of discussion on a VUC call just a week or two back.
When the target price drops below about $50 it seems that the best
options are ATAs, not hard phones. There are more choices, and better
choices for ATAs in that price range.

Michael
--
Michael Graves
mgraves<at>mstvp.com
http://www.mgraves.org
o713-861-4005
c713-201-1262
sip:***@mstvp.onsip.com
skype mjgraves
Twitter mjgraves